Refund policy
Framekin stands behind the files it delivers. Refund requests are reviewed against the clear conditions below.
Eligible requests
Contact support@framekin.com within 14 days of purchase if you were charged more than once, did not receive the purchased files, received files that are corrupted, or received a product materially different from its description. We may first offer a replacement download or a practical fix when that resolves the problem.
Change of mind
Because source files can be copied immediately, change-of-mind refunds are not normally available after a download link has been accessed. If the files have not been accessed, contact support within 14 days and we will review the request.
Compatibility and modifications
A refund is not normally available when the published technical requirements were not reviewed, a third-party service changed, or the files stopped working after customer modifications. Contact us before purchasing if compatibility is unclear.
How to request help
Email support@framekin.com with the order or payment reference, product name and a concise description of the issue. Approved refunds are returned through the original payment method. This policy does not limit consumer rights that cannot legally be excluded.