Privacy policy
Framekin collects only the information required to understand the storefront and to process, verify, deliver and support an order.
Information used
Payment providers collect the billing and payment details required for checkout. Framekin receives order references, payment status, customer email and the minimum metadata needed for digital delivery, fraud prevention and support. Framekin does not receive or store full card details.
Storefront analytics
Framekin records limited first-party events such as page views, product views, additions to the bag and checkout progress. These events use a temporary random session identifier and do not store an IP address, browser fingerprint, customer email or cross-site advertising identifier. Browser analytics are disabled when Do Not Track is enabled.
Storage and retention
Private order snapshots and customer ZIP files are separated from public preview assets. Order and delivery records are retained only as long as reasonably needed for delivery, support, accounting, dispute handling and security. Secrets are stored as deployment environment variables and are not exposed to the browser.
Service providers
Framekin uses Netlify for hosting and serverless functions, Cloudflare for DNS and private object storage, Dodo Payments and Waffo Pancake for payment processing, and Resend for transactional delivery email. Each provider processes data under its own privacy terms and only for the services used.
Your questions
To ask about personal information connected to an order, request correction or make a deletion request where applicable, email support@framekin.com with enough information to locate the order securely.